A.I Agents Overview
Build, configure, and deploy intelligent voice AI agents for inbound and outbound phone calls.
A.I Agents
A.I Agents are the core of KC360 — intelligent voice bots that handle real phone conversations. Build inbound agents to answer calls, or outbound agents to proactively reach contacts. Configure every aspect of their voice, personality, call handling, and integrations.
Key Features
- Inbound & Outbound agent types
- Visual flow builder — design conversation flows with nodes
- LLM configuration — choose model, temperature, max tokens
- Voice settings — STT/TTS provider, voice selection, speed, stability
- Call settings — duration limits, recording, interruption handling, DTMF, transfer, voicemail detection
- Phone number assignment — connect agents to real phone numbers
- Live testing — test your agent with real calls before going live
- Agent analytics — total calls, success rate, avg duration per agent
Agent Views
| View | Description |
|---|---|
| Grid View | Agent cards with status badges and quick stats |
| List View | Compact table with sortable columns |
| Inbound Tab | Agents that answer incoming calls |
| Outbound Tab | Agents that make outgoing calls |
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Quick Links
- Creating an Agent — Step-by-step guide to building your first bot
- Agent Builder — Configure LLM, voice, VAD, and call settings
- Phone & Number Settings — Assign numbers and configure telephony
- Testing Your Agent — Test calls and preview mode
- Outbound Campaigns — Run automated calling campaigns