Analytics Overview
Track call performance, agent metrics, and business KPIs with the analytics dashboard.
Analytics
The Analytics module provides comprehensive call analytics and agent performance metrics to help you understand how your AI agents are performing and optimize your operations.
Key Metrics (KPI Cards)
The dashboard displays headline KPIs at the top:
| Metric | Description |
|---|---|
| Total Calls | Number of calls in the selected period |
| Avg Duration | Mean call length |
| Success Rate | % of calls that achieved their goal |
| Active Agents | Number of agents handling calls |
| Answer Rate | % of outbound calls answered |
| Total Cost | Estimated cost of all calls |
| Abandonment Rate | % of calls ended prematurely |
Dashboard Charts
Visual insights into your call operations:
- Call Volume Trends — line/bar chart of calls over time
- Agent Performance — compare success rates across agents
- Conversion Funnel — Dialed → Answered → Qualified → Converted
- Call Duration Distribution — histogram of call lengths
- Peak Hours — when you receive the most calls
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Quick Links
- Call Metrics — Deep dive into call performance data
- Reports & Export — Generate and download reports