Spaces & Articles

Create knowledge spaces and add articles for your AI agents to reference.

Spaces & Articles

Knowledge Spaces

Spaces are themed containers for organizing your knowledge base content.

Creating a Space

1. Navigate to Knowledge
2. Click + New Space
3. Configure the space:

app.kingcaller.ai

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Field	Description
Name	Space name (e.g., "Product Info", "Return Policy")
Color	Visual accent color for the space card
Category	Grouping category
Description	Brief description of what this space covers

4. Click Create

Managing Spaces

• Edit: Click the space card → edit details
• Delete: Click menu (⋮) → Delete (removes all articles inside)
• Search: Use the search bar to find spaces by name

Articles

Articles are the individual pieces of knowledge inside a space.

Creating an Article

1. Open a Knowledge Space
2. Click + New Article
3. Choose the content type:

app.kingcaller.ai

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Type	How to Add
Text	Write or paste text directly in the editor
PDF	Upload a PDF file — text is extracted automatically
JSON	Upload structured data (e.g., product catalog, FAQ list)

4. Add metadata:

   • Title — descriptive article title
   • Tags — searchable keywords
   • Category — organizational grouping

5. Click Save

Article Management

Action	How
Edit	Click the article to open and modify
Favorite	Click ★ to bookmark for quick access
Delete	Click menu (⋮) → Delete
Bulk select	Check multiple articles → bulk delete or move

Tips for Effective Knowledge Bases

• Keep articles focused — one topic per article for better search relevance
• Use clear titles — agents match questions to article titles
• Include variations — add common phrasings customers might use
• Update regularly — remove outdated info that could cause wrong answers
• Organize by space — separate product info from policies from procedures