Tools Overview

Connect your AI agents to external services with tool integrations.

Tools

Tools extend your AI agents' capabilities by connecting them to external services, APIs, and integrations. When an agent needs to check a calendar, book an appointment, or update a CRM — it uses Tools.

Key Features

Multiple tool types — API, Webhook, Function, Integration, CRM
Pre-built integrations — Gmail, Google Calendar, Slack, GoHighLevel, Twilio, Zapier, n8n
Execution history — see every tool call made by your agents
Logs and debugging — detailed execution logs with input/output

Tool Types

Type	Description	Example
API	Call any REST API endpoint	Check weather, lookup customer
Webhook	Send data to a webhook URL	Notify external system
Function	Custom serverless function	Complex calculation
Integration	Pre-built service connection	Book Google Calendar event
CRM	Built-in CRM operations	Create contact, update opportunity

Tools page showing tool cards with type badges (API in blue, Webhook in orange, Integration in green, CRM in purple), each card showing tool name, description, and assigned agent count — The Tools page with tool cards and type badges

How Agents Use Tools

You create a tool and define its parameters
You assign the tool to an AI agent in the Agent Builder
During a call, the agent decides when to use the tool based on conversation context
The tool executes and returns results to the agent
The agent uses the results to continue the conversation

Example: A caller asks "Do you have availability next Tuesday?" → Agent uses the Google Calendar tool to check availability → responds with open time slots.

Quick Links

Managing Tools — Create, edit, and assign tools
Integrations — Pre-built service connections