KingCaller
A.I Agents

Testing Your Agent

Test your AI agent with preview mode and real phone calls before going live.

Testing Your Agent

Always test your agent before activating it for production calls.

Test Call Panel

  1. Open your agent in the Agent Builder
  2. Click the Test button (phone icon)
  3. The test call panel opens
  4. Initiate a test call — the system calls you and connects you to your agent
  5. Have a conversation as if you were a real caller
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Agent Builder header with the Test button (phone icon) highlighted, and the test call panel overlay showing call controls (Mute, Hold, End) with a live waveform and call timer
Click the Test button to start a test call with your agent

What to Test

ScenarioWhat to Verify
GreetingAgent introduces itself correctly
Common questionsAnswers are accurate from knowledge base
Edge casesUnusual requests handled gracefully
Transfer triggersAgent escalates when it should
Appointment bookingCalendar integration works
InterruptionsAgent handles being interrupted naturally
Ending the callGraceful goodbye and follow-up actions

Reviewing Test Results

After a test call:

  • Call recording is available for playback
  • Transcript shows the full conversation
  • Agent performance metrics (response time, accuracy)
  • Call summary auto-generated
app.kingcaller.ai
Post-call review screen showing a recording player with waveform, full transcript with speaker labels, performance metrics (response time, token usage), and an AI-generated call summary
Review recording, transcript, and performance after testing

Activating Your Agent

Once testing is satisfactory:

  1. Return to the A.I Agents list
  2. Find your agent
  3. Toggle the Active switch to ON
  4. Your agent is now live and will handle real calls
app.kingcaller.ai
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A.I Agents list showing an agent card with the Active toggle switch being turned ON (green), agent name and status badge changing from 'Inactive' to 'Active'
Toggle the Active switch to put your agent live

Deactivating

Toggle the switch to OFF at any time. Calls to the assigned number will go to voicemail or your fallback routing.

Tips for Effective Testing

  • Test with multiple scenarios — don't just test the happy path
  • Test interruptions — start talking while the agent is speaking
  • Test silence — pause for 10+ seconds to see how the agent prompts
  • Test from a real phone (not just the web interface) to verify voice quality
  • Have team members test independently for fresh perspectives

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