Knowledge Base Overview

Create and manage knowledge bases that power your AI agents' responses.

Knowledge

The Knowledge module lets you build knowledge bases that your AI agents reference during calls. Upload articles, FAQs, product docs, and procedures so agents can give accurate, consistent answers.

Key Features

• Spaces — organize knowledge into themed collections with colors and categories
• Articles — text documents, PDF uploads, or JSON data
• Search — full-text search across all knowledge
• Favorites — bookmark frequently referenced articles
• Tags & Categories — organize and filter content
• Bulk selection — manage multiple articles at once

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How Knowledge Works with Agents

1. You create a Knowledge Space (e.g., "Product FAQs", "Pricing", "Policies")
2. You add Articles with the information agents need
3. You assign the Knowledge Space to an AI agent in the Agent Builder
4. During calls, the agent searches the knowledge base when asked questions
5. The agent responds with accurate information from your articles

Quick Links

• Spaces & Articles — Create and manage knowledge content