Call Logs

View detailed logs of all inbound and outbound phone calls.

Call Logs

The Call Logs show every phone call made or received by your AI agents.

Accessing Call Logs

Navigate to Logs → Call Logs

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Log Entry Details

Each call log entry includes:

Field	Description
Date & Time	When the call occurred
Direction	Inbound or Outbound
Agent	Which AI agent handled the call
Contact	Caller name / number
Duration	Length of the call
Status	Completed, Missed, Voicemail, Failed
Recording	Play button (if recording enabled)
Transcript	View the full call transcript
Summary	AI-generated call summary

Filtering Calls

Use the filter controls to narrow results:

Filter	Options
Date range	Today, Yesterday, Last 7 days, Custom
Direction	All, Inbound, Outbound
Agent	Specific agent or all agents
Status	Completed, Missed, Voicemail, Failed
Duration	Minimum/maximum length

Searching

Type in the search bar to find calls by:

• Contact name or phone number
• Call transcript content
• Agent name

Call Detail View

Click any call entry to see the full detail:

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1. Call timeline — visual timeline of the call
2. Full transcript — word-by-word conversation
3. Recording player — listen with playback controls
4. AI summary — auto-generated call summary and action items
5. Tool calls — any tools the agent used during the call
6. Metadata — SIP details, latency, cost estimate